Product compatibility & choices
If you need help deciding between capsule formats or want recommendations for a particular flavour or intensity, our team can guide you. Machine compatibility depends on the model and capsule shape, so confirm your machine type before ordering capsules.
Orders, availability & shipping
We process orders within 1-3 business days. Shipping transit within Canada typically takes 3-7 business days depending on destination and the shipping option chosen at checkout. International shipment times vary by country.
Returns & final-sale items
Food and coffee products are final sale and cannot be returned. Machines and non-food accessories may be eligible for return under the conditions explained in our returns policy. If you receive a damaged or incorrect item, contact us immediately so we can help resolve the issue.
Recycling & sustainability
Many aluminium-style capsules can be recycled where local services accept them. Recycling availability differs across regions; contact us for guidance about options near you. We support responsible sourcing and work to reduce environmental impacts across the supply chain.
Need a specific answer?
Email [email protected] or call +1 4384044034 with the details relevant to your question.