Information we collect
We collect the personal information you provide when you contact us, place an order, or request support. This may include your name, shipping address, email address, telephone number and order details. We also collect information required to fulfil purchases such as billing and delivery addresses.
How we use information
Your information is used to process and deliver orders, provide customer service, respond to inquiries, and meet legal obligations. We may also use contact details to communicate about orders, product availability, returns and important service notices.
Sharing and disclosure
We share personal information only with third parties who are necessary to fulfill orders and provide services — for example, carriers and payment processors — and as required by law. We do not sell personal data to third parties. When we share information, we require partners to protect it and to use it only for the services they provide to us.
Data security and retention
We take commercially reasonable steps to keep personal information secure and to limit access to authorized personnel. Personal data is retained for as long as necessary to provide services, comply with legal obligations and resolve disputes. If you wish to request deletion or correction of your information, contact us and we will respond according to applicable law.
Your rights
If you are a Canadian resident you have rights to access your personal data and to request corrections. You may also request restriction of processing or deletion in certain circumstances, subject to legal exceptions. To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.
Policy updates
This privacy policy was last updated on 8-Aug-26. If we make material changes to how we use personal information, we will update this page to reflect those changes and indicate the effective date.
Making a privacy request
Send a personal-information request for nespressocanada Store, 273 Rue Sheppard, Sorel-Tracy, QC, J3P 2R1, Canada, to [email protected]. Identity verification may be required before it is completed.