Return eligibility
We accept returns of machines and non-food accessories that are returned in new, unused condition, in their original packaging and with the original proof of purchase. Returns must be initiated within 30 days of receipt. Food and coffee products, including capsules, flavoured items and perishable goods, are final sale and cannot be returned.
Return process
- Contact us to request a return and to obtain instructions.
- Ship the item to our returns address at the customer’s expense; return shipping is paid by the customer unless otherwise agreed in writing.
- Include proof of purchase with the returned item.
Please use a traceable shipping method and keep your proof of postage; we are not responsible for items lost in return transit. We recommend insuring high-value returns.
Refunds and timing
Once we receive and inspect the returned item and confirm it meets the return conditions, we will issue a refund. Refund processing takes up to seven business days. Shipping charges originally paid are non-refundable unless the return was a result of our error. Original shipping fees are non-refundable.
Exceptions and non-returnable items
Final-sale items include all food and coffee products. Items returned after the 30-day period or returned in a condition other than new may not be accepted. There is no restocking fee for approved returns that meet the stated conditions.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 273 Rue Sheppard, Sorel-Tracy, QC, J3P 2R1, Canada.