Order processing
Orders are processed within 1-3 business days from receipt. Processing includes confirmation, picking and preparing your package. Orders placed on weekends or holidays begin processing the next business day.
Delivery within Canada
Once shipped, most domestic deliveries arrive within 3-7 business days depending on the destination and chosen shipping option. Delivery times are estimates and can be affected by carrier operations or local conditions. Shipping charges and any thresholds for free delivery will be displayed at checkout.
International shipping
For orders shipped outside Canada, transit times vary by destination and customs processes; typical international transit times range from 5-10 business days, but may be longer depending on the destination country. Customers are responsible for any duties, taxes or customs fees assessed by the destination country.
Pick-up and special services
Where local pick-up options are available, they will be offered at checkout and associated instructions will be provided when the order is ready for collection. Business hours and collection requirements depend on the selected pick-up point.
Delivery problems
If your order appears damaged on arrival or an item is missing, contact us promptly with details and images. We will advise on next steps and work to resolve the issue. Please retain packaging for inspection if requested.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These nespressocanada Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 273 Rue Sheppard, Sorel-Tracy, QC, J3P 2R1, Canada.